Support

Help us help you faster

Please include:

• Your macOS version (Apple menu > About This Mac)
• Whether you bought Antivirus Zap on the Mac App Store or downloaded the Pro edition from this website
• What you are seeing, such as pop-ups, redirects or a threat that keeps coming back
• A screenshot of the scan results, if you have one

You can also use the Support tab inside Antivirus Zap, which starts an email with your Mac and app details filled in.

Before you write

• A threat came back after removal? Restart your Mac and run another Quick Scan, then a Full Scan.
• Search engine keeps changing? Try a Browser Restore Scan.
• More fixes are in our guide to removing malware from a Mac and the FAQ.

Purchases and refunds

Mac App Store purchases are handled by Apple. To request a refund, visit reportaproblem.apple.com. For Pro edition licences bought through Paddle, email us and include your order number.

Privacy and business enquiries

For privacy requests or anything else, email Voros Innovation at info@vorosinnovation.com.